For U.S. intercity rail passengers, to turn delay frustration into civic action — reporting delays to the Surface Transportation Board so the data can argue for infrastructure funding.

For a confidential golf tournament client, to translate Imaginary Forces' creative pitch into IA documentation guiding production, measured by [TODO: launch metric].

For parents of tweens and teens, to move meningitis risk awareness into a scheduled vaccination visit via a four-chapter site journey. [TODO: completion metric]

For LIIF, a national community-development lender, to make its mission legible online by linking Programs, Products, and Projects— measured by a launched, client-endorsed site.

For doctors and hospital administrators, to make a new five-strain meningitis vaccine easy to evaluate, value, and order.