Insights | Tana Green - Customer Experience & Digital Design

Shop Without Limits: Enhancing eCommerce Accessibility for Customers of All Abilities

We helped a global gaming brand remove eCommerce barriers by pairing tools-based audits with moderated testing, uncovering numerous WCAG issues across dozens of pages and identified critical blockers, and then delivered a prioritized remediation roadmap to improve accessibility and the overall shopping experience.

Navigating Uncharted Waters

Navigating the Uncharted Potential of Product Development

Customer Experience Consulting: How Can It Help Your Business?

What customer experience consultants do—and how their skills, services, and real-world projects boost satisfaction, loyalty, and ROI.

What is Digital Design?

More than just pixels: a pragmatic guide to digital design—principles, systems, and methods that create user-loved experiences and measurable revenue impact.

What is Product Experience?

What digital experience means—and how to turn it into a strategy that boosts customer satisfaction, revenue, and competitive edge.

A Brief History of My Education at Cornell University

A personal window into Cornell Architecture (1994–1999): studio life across Sibley, Rand, and Tjaden Halls before Milstein; the hand-to-digital shift; inspiring semesters abroad, and a reflective return on the future of North American architecture in the 21st Century. Includes a concise repost of the department’s official history.

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